Customer Support Executive

Date To Apply : 01 Dec 2020 to 21 Nov 2020

Location : Karachi

Salary : Would be based on experience

JOB DESCRIPTION

CreatifSoft is looking for a passionate, result-driven and highly motivated “Customer Support Representative”. The ideal candidate must be capable of maintaining a good relationship with customers. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Skills required
  • Excellent communication and presentation skills.
  • Negotiating and Customer relationship skills.
  • Ability to multi-task, and manage time effectively.
  • Confidence and persistence.
  • Patience and self-motivation.
Job Responsibilities
  • Maintain a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Deal with our international and local customers on call, emails and live chat.
  • Acknowledging and resolving customer complaints.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
Perks and Benefits
  • Market Competitive Salary.
  • Growth Opportunities.
  • Transport Allowance.
  • Weekly Recreational Activities
  • Yearly Pakistan tour.
  • Relaxed Working Environment.
  • Complimentary Meal.
  • Monthly Rewards.
  • Paid leaves.
JOB DETAILS
  • Industry: IT
  • Functional Area: Customer Services / Support
  • Total Positions: 5 Post
  • Job Shift: First Shift (Day)
  • Job Type: Full Time/Permanent
  • Job Location: Gulshan-e-Iqbal, Karachi, Pakistan
  • Gender: Female / Male
  • Minimum Education: Bachelor / A-Level
  • Career Level: Entry Level
  • Experience: 2 to 3 years.
Here’s How You Can Apply For This Position

Send your CV and Cover Letter at hr@creatifsoft.com with the name of the position in the subject line. You can also fill the form below, so we can reach out to you ourselves.

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